Can I change the shipping address?

Modified on Fri, 4 Jul, 2025 at 1:40 PM

We'd be happy to help you with the shipping info update, please open a ticket with our Customer Support and provide us with your new address, preferably in this format, to avoid any confusion:


Pledge/order id

Full name 

Country

City

State or province (if applies)

Postal code

Street/Address line 1 

Address line 2 (if needed)

Phone number


Please keep in mind that the fulfilment process for the 2nd ENG shipping wave has already begun, so if you ordered the English version, we cannot guarantee that we will be able to update your address at this point. If you have already received a tracking number for your package, please reach out to the carrier to redirect it. 

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article