In that case first of all make sure you are logged in to the correct gamefound.com account.
A gamefound account is created by exporting Kickstarter backer list. If you've changed your KS email during or after the campaign it is possible that a new account was created for you.
Please make sure that you're contribution was collected.
If your contribution was collected, and your you are logged in to the correct email address - please contact us directly.